Effective date: 25 December 2025
This Policy explains when you can request a refund or exchange from Revamped GY, how to ask for one, and how we process it. It applies to our website, store, hosting, domains, digital products and services.
1) What is covered
- Digital products such as plugins and themes
- Services and projects such as websites, e-commerce builds and integrations
- Subscriptions and hosting including maintenance plans
- Domains and third-party licences purchased for you
2) Digital products (plugins and themes)
- If a digital product does not work as described and our support cannot resolve the issue, you are eligible for a full refund.
- Contact us as soon as possible with a description of the issue and any screenshots or error logs.
- We will first attempt an exchange, update or fix. If the issue cannot be resolved, we will refund in full.
- We do not offer partial refunds.
3) Services and projects
- Deposits: You may request a refund of your down payment within 24 hours of payment. After 24 hours, deposits are not refundable.
- Completion: Once a project is completed there are no refunds. We provide revisions within scope and post-launch support to resolve issues.
- Cancellations: If you wish to cancel mid-project, tell us as soon as possible. No time is charged for cancellation. Any unpaid work already approved or delivered remains payable.
4) Subscriptions and hosting
- You can cancel plans or hosting at any time. There are no penalties or early termination fees.
- Cancellations stop future renewals. Fees already paid for the current billing period are not refundable.
- We can help with backups and a safe migration on request.
5) Domains and third-party licences
- Domain registrations, renewals and most third-party licences are not refundable once submitted to the provider or registry.
- If a domain order cannot be completed, we will refund the registration fee in full.
6) Proof and assessment
- The client must show the error or fault to qualify for a refund on digital products or service defects.
- We review requests case by case. If the problem cannot be solved through an exchange, update or fix, we will approve a refund.
7) How to request a refund
Email yg.depmaver@troppus with:
- Order or invoice number
- Product or service name
- Description of the issue and steps to reproduce
- Screenshots, error logs or relevant links
We will acknowledge your request and aim to respond within 2 business days.
8) Refund method and timing
- Approved refunds are paid by MMG or Bank Transfer to the details you provide.
- Once approved, we aim to process the payment within 7 business days.
9) Exchanges and fixes first
- Our first step is always to repair, replace or update the product or service. If this does not resolve the problem, a refund will be issued as above.
10) Abuse prevention
- We may refuse refunds in cases of misuse, fraud, or when project deliverables are used contrary to the agreed terms.
11) Changes to this Policy
We may update this Policy. Material changes will be shared with active clients by email or WhatsApp. The latest version will always be posted on our website.
Questions or requests:
yg.depmaver@troppus