Effective date: 15 June 2026
This Returns and Refunds Policy explains when you may request a refund, exchange, repair, credit or cancellation from Revamped GY (“we”, “us” or “our”). It applies to purchases made through our website, checkout, invoices, client portal or direct payment channels.
This Policy covers our digital products, websites, development projects, hosting, domains, email services, subscriptions, third-party licences and related services.
1. What this Policy covers
This Policy applies to:
Digital products, including plugins, themes, templates and downloadable tools
Services and projects, including websites, e-commerce builds, integrations, design work, technical setup and development work
Subscriptions, including hosting, care plans, maintenance plans, retainers and support plans
cPanel hosting services
Email services, including MXroute-based email hosting and related setup
Domain registrations, renewals, transfers and domain add-ons
Third-party licences, software, tools, APIs or services purchased for you
Payments made by Stripe, MMG, bank transfer or other approved payment methods
2. General refund principle
Our first step is to repair, replace, update or correct the issue where reasonably possible.
A refund may be approved where a product or service does not work as described, where we cannot reasonably resolve the issue, where a service cannot be delivered or where this Policy specifically allows a refund.
We do not offer refunds for change of mind, lack of use, failure to provide required information, delay caused by the client or issues caused by third-party systems outside our control.
3. Digital products
Digital products include plugins, themes, templates, code, downloadable files and software tools.
You may be eligible for a full refund if:
The digital product does not work as described
You report the issue with clear details
You provide reasonable evidence, including screenshots, error logs, links or steps to reproduce the issue
Our support team cannot resolve the issue through a fix, update, replacement or exchange
We do not offer partial refunds for digital products. If the issue qualifies and cannot be resolved, we will refund the eligible purchase in full.
Refunds are not available where the issue is caused by unsupported hosting, outdated software, third-party conflicts, unauthorised modifications, incorrect setup, expired licences or use outside the product’s stated requirements.
4. Services and projects
Services and projects include websites, online stores, e-commerce systems, custom development, payment integrations, design work, technical configuration and related project work.
Deposits and down payments
You may request a refund of your down payment within 24 hours of payment.
After 24 hours, deposits and down payments are non-refundable because planning, scheduling, research, communication, design, development or administrative work may already have started.
Project work
Once project work has started, refunds are not available for completed work, approved work, delivered work or work already in progress.
If you cancel a project before completion, you must notify us as soon as possible. Any unpaid work already approved, completed, delivered or started remains payable.
Completed projects
Once a project is completed, delivered, launched or approved, there are no refunds.
We will provide revisions, fixes and post-launch support according to the agreed project scope, contract, invoice, proposal or support period.
A completed project means a project that has been delivered, launched, handed over, made available for review or substantially completed according to the agreed scope.
5. Subscriptions, retainers and support plans
Subscriptions include hosting plans, care plans, maintenance plans, support plans, retainers and recurring technical services.
You may cancel a subscription at any time unless a separate written agreement states otherwise.
Cancellation stops future renewals. Fees already paid for the current billing period are not refundable.
We do not charge early termination fees unless a separate contract states otherwise.
Unused time, unused support hours, unused hosting resources or unused plan features are not refundable unless we agree otherwise in writing.
6. cPanel hosting services
cPanel hosting services include hosting accounts, server resources, website storage, bandwidth, databases, backups, SSL support and related technical services.
Hosting fees already paid for the current billing period are not refundable once the service has been activated, provisioned or made available.
If we cannot activate or provide the hosting service after payment, we will refund the hosting fee paid for that unavailable service.
You may cancel hosting at any time. Cancellation stops future renewals but does not automatically refund the current billing period.
We can assist with backups or migration on request. Migration assistance may be billed separately unless included in your plan.
We are not responsible for loss caused by expired services, unpaid renewals, client-side changes, weak passwords, outdated websites, malware from third-party code or failure to maintain backups outside our systems.
7. Email services using MXroute
Email services include MXroute-based email hosting, mailbox setup, aliases, routing, DNS configuration, spam filtering support and email delivery support.
Email service fees are not refundable once the service has been activated, provisioned or made available.
If we cannot activate or provide the email service after payment, we will refund the email service fee paid for that unavailable service.
Email delivery may depend on correct DNS records, domain status, sender reputation, recipient server rules, spam filters and third-party mail systems. We will provide reasonable support but cannot guarantee delivery to every inbox or recipient server.
Refunds are not available for issues caused by incorrect DNS changes made by the client, blacklisting caused by misuse, bulk spam activity, weak mailbox passwords, unauthorised access, third-party recipient filtering or violation of acceptable use rules.
8. Domains, renewals, transfers and domain add-ons
Domain registrations, renewals, transfers and most domain add-ons are non-refundable once submitted to the registry, registrar or domain provider.
This includes:
New domain registrations
Domain renewals
Domain transfers
Premium domain fees
Domain privacy or protection add-ons
DNSSEC or technical domain add-ons
Registry, registrar or provider fees
If a domain order cannot be completed, we will refund the eligible registration, renewal or transfer fee in full.
A domain cannot be refunded because you changed your mind, typed the wrong name, selected the wrong extension, failed to renew on time, no longer need the domain or later found a different domain.
You are responsible for checking domain spelling, extension, contact details, renewal settings and nameserver details before payment.
9. Third-party licences, tools and services
Third-party licences, software, APIs, plugins, themes, hosting tools, email tools, domain tools or paid external services purchased for you are usually non-refundable once ordered, activated, assigned or submitted to the provider.
If the third-party provider gives a refund, we may pass that refund to you after deducting any non-refundable charges, processing fees, administrative fees or work already completed.
We are not responsible for changes made by third-party providers, including price changes, feature changes, account restrictions, service outages, policy changes or discontinued services.
10. Stripe, MMG and bank transfer refunds
Approved refunds may be processed through the original payment method where possible.
Refunds may be processed by:
Stripe, where the original payment was made by card or Stripe-supported payment method
MMG, where the original payment was made by MMG
Bank transfer, where the original payment was made by bank transfer or where another refund method is agreed
If Stripe, MMG or a bank charges processing fees, those fees may be non-refundable unless the law requires otherwise or unless we decide otherwise.
Refund timing may depend on the payment provider, bank, card issuer or mobile money provider.
11. Chargebacks and payment disputes
If you have an issue with a product or service, contact us first at yg.depmaver@troppus so we can review and resolve the matter.
If you open a chargeback or payment dispute without first contacting us, we may pause your service, account, domain management, hosting support, email support or project work while the dispute is reviewed.
We may provide order records, service records, login records, delivery evidence, support messages, invoices, payment records and project records to the payment provider, bank or dispute processor.
Fraudulent chargebacks, false claims or abuse of the dispute process may result in service termination and account restrictions.
12. Proof and assessment
To qualify for a refund based on a defect, fault or service issue, you must provide enough information for us to assess the problem.
This may include:
Order or invoice number
Product or service name
Description of the issue
Steps to reproduce the issue
Screenshots, videos, error logs or relevant links
Login access or temporary access where needed for troubleshooting
We review refund requests case by case. If the issue can be solved through a repair, replacement, update, configuration change or support action, a refund may not be issued.
13. How to request a refund
To request a refund, email:
Include:
Your full name or business name
Order or invoice number
Product or service name
Payment method used
Reason for the request
Screenshots, error logs, links or supporting evidence where relevant
Bank, MMG or payment details if we request them for an approved refund
We aim to acknowledge refund requests within 2 business days.
14. Refund method and timing
Once a refund is approved, we aim to process it within 7 business days.
The time it takes for funds to reach you may depend on Stripe, MMG, your bank, your card issuer or your payment provider.
Refunds are normally sent to the original payment method. If that is not possible, we may request alternative payment details.
We are not responsible for delays caused by banks, payment processors, mobile money providers, incorrect payment details or verification requirements.
15. Exchanges, fixes, credits and replacements
We may offer an exchange, fix, update, replacement service or account credit instead of a refund where appropriate.
Account credit may be used for future services from Revamped GY unless we state otherwise.
Credits are not transferable, redeemable for cash or refundable unless we agree in writing.
16. Non-refundable items and situations
The following are generally non-refundable:
Completed project work
Approved designs, development work or deliverables
Deposits after 24 hours
Current billing periods for active subscriptions
Activated hosting services
Activated email services
Domain registrations, renewals and transfers once submitted
Premium domain fees
Third-party licences once purchased or activated
Setup fees after setup has started
Consultation fees after the consultation has taken place
Custom work created specifically for the client
Services affected by client delay, missing information or lack of response
Services affected by unauthorised changes made by the client or third parties
17. Abuse prevention
We may refuse refunds, credits, replacements or future service where there is misuse, fraud, policy abuse, unauthorised access, chargeback abuse, false claims, repeated refund abuse or use of deliverables contrary to the agreed terms.
We may also refuse refunds where the client has copied, downloaded, exported, transferred, resold or used the product or project deliverables before requesting a refund.
18. Changes to this Policy
We may update this Policy from time to time. The latest version will be posted on our website with the effective date.
For material changes, we may notify active clients by email, WhatsApp, client portal notice or another reasonable method where possible.
19. Contact
Questions or refund requests should be sent to:
This Policy explains our general refund practices. Specific contracts, invoices, proposals, service terms, domain registry terms, registrar terms, hosting terms, email provider terms or third-party provider terms may also apply.