Effective date: 15 June 2026
These Terms of Service (“Terms”) govern your access to and use of Revamped GY’s website, checkout, client portals, products and services. By placing an order, creating an account, making a payment, requesting a service or using our services, you agree to these Terms.
1. Who we are
Revamped GY provides website design, website development, e-commerce development, payment integrations, hosting, domains, email services, branding, SEO, digital products, technical support and related business services in Guyana.
Contact: yg.depmaver@troppus.
2. Scope of services
We provide the services described in your quotation, invoice, written scope, proposal, subscription plan, service description or checkout order.
Work outside the agreed scope is treated as a change request. A change request may affect cost, delivery time, support obligations and project requirements.
Our services may include:
Website design and development
E-commerce website development
MMG and Stripe payment integrations
Domain registration, renewal, transfer and management
cPanel hosting services
MXroute-based email hosting and setup
Website maintenance and care plans
Digital products, including plugins, themes and templates
Branding, design, SEO and digital consulting
Custom software, integrations and technical support
3. Quotations and ordering
All prices are in Guyanese Dollars (GYD) unless stated otherwise.
Quotes are based on the information provided at the time. A quote remains valid for 14 days unless another period is stated in writing.
A project starts after we receive acceptance of the quote, any required written confirmation and the required deposit or payment.
For online orders, the service starts when payment is received and the order is accepted by us.
We may refuse, cancel or review an order where there is suspected fraud, abuse, pricing error, compliance risk, unavailable stock, unavailable service, domain registration issue or technical limitation.
4. Deposits and payments
A deposit or down payment is required to book production, reserve time or begin work unless we agree otherwise in writing.
You may request a deposit refund within 24 hours of payment. After 24 hours, deposits are non-refundable because planning, scheduling, research, communication, design, development or administrative work may have started.
For fixed projects, the balance is due at the agreed milestone, before launch, before handover or according to the invoice terms.
For subscriptions, hosting, email services, domains, maintenance plans, retainers and support plans, fees are billed in advance unless stated otherwise.
We may accept Stripe, MMG, bank transfer, cash or other approved payment methods.
Late payments may result in service suspension, paused project work, delayed delivery, restricted access, loss of support or cancellation of the service until the account is settled.
5. Stripe, MMG and payment processing
We may use Stripe, MMG or other payment providers to collect payments.
Payment providers operate under their own terms, privacy policies, security rules and processing timelines.
We do not control card approval, bank approval, MMG approval, chargebacks, card issuer delays, settlement timing, failed payment handling or provider-side account restrictions.
You are responsible for ensuring that payment details are accurate and that you are authorised to use the selected payment method.
Where payment is made by Stripe, refunds may be returned through Stripe where possible. Where payment is made by MMG or bank transfer, refunds may be returned through MMG or bank transfer where appropriate.
Processing fees, provider fees and bank charges may be non-refundable unless the law requires otherwise or unless we decide otherwise.
6. Client responsibilities
You agree to:
Provide accurate information, content, approvals and access needed to perform the work
Respond to reasonable requests within a reasonable time
Check and approve designs, content, domain names, DNS records, billing details and service details before submission
Provide lawful content that you have the right to use
Keep your account details, passwords, email accounts and administrator access secure
Inform us promptly about suspected security issues, unauthorised access or incorrect service details
Follow acceptable use rules and service-specific requirements
You are responsible for all content, products, prices, taxes, policies, customer service obligations and legal requirements related to your own website, store, domain, hosting account, email account or business.
7. Timelines and delivery
Quoted timelines are reasonable estimates, not guarantees.
Delivery can be affected by client delays, missing content, late approvals, third-party outages, payment delays, domain issues, provider reviews, technical limitations, security incidents or changes in scope.
Where a fixed date is critical, you must tell us in writing before work begins. We must also agree to the fixed date in writing.
8. Acceptance and revisions
We provide previews, staging links, screenshots or other review methods where suitable.
Revisions within the agreed scope are included during the design, development and testing stage.
A project is treated as accepted when:
The project goes live
The final preview is approved
The deliverables are handed over
You start using the deliverables for business purposes
Five working days pass after delivery of the final preview and no material issues are raised
After acceptance, further changes may be billed as maintenance, support or change requests.
9. Changes and extra work
New features, third-party integrations, extra pages, large content entry, design rework after sign-off, new payment flows, new domain work, new hosting changes, email migrations, DNS corrections or additional support may be billed as extra work.
Extra work may be charged at our current rate or under a new quotation.
We may pause work until the new scope, timeline and cost are accepted.
10. Cancellations and refunds
You may cancel a project or service by giving us written notice.
Deposit refunds are only available within 24 hours of payment. After 24 hours, deposits are non-refundable.
Once a project is completed, delivered, launched or accepted, there are no refunds.
Subscriptions, hosting plans, email services, maintenance plans and support plans may be cancelled to stop future renewals. Fees already paid for the current billing period are not refundable.
Domain registrations, renewals, transfers, premium domain fees and most third-party licences are not refundable once submitted, purchased or activated.
Our Returns and Refunds Policy provides the full refund rules.
11. Hosting and cPanel services
Where we provide cPanel hosting, we provide access to hosting resources according to the selected plan.
Hosting services may include website storage, bandwidth, databases, SSL support, backups, email routing support, DNS support and related technical services, depending on the selected plan.
We aim to provide stable hosting but do not guarantee uninterrupted service, perfect uptime, uninterrupted access or error-free operation.
We may perform maintenance, updates, security work, migrations, backups or emergency fixes where needed.
Backups are provided on a reasonable-effort basis for disaster recovery. You should keep your own independent backups of important website files, databases, emails and business data.
We may suspend hosting where there is non-payment, malware, spam, abuse, excessive resource usage, security risk, illegal content or breach of these Terms.
12. Email services and MXroute
Where we provide email services using MXroute or related mail systems, we provide mailbox, alias, routing, DNS and email support according to the selected plan.
Email delivery depends on several factors, including DNS records, domain status, SPF, DKIM, DMARC, sender reputation, recipient server rules and spam filtering systems.
We do not guarantee that every email will be delivered to every inbox or accepted by every recipient server.
You must not use email services for spam, phishing, malware, fraud, bulk abuse, harassment, illegal content or activities that damage sender reputation.
We may suspend or restrict email services where there is spam, compromised mailboxes, weak passwords, abuse complaints, blacklisting risk, malware, non-payment or breach of acceptable use rules.
MXroute’s own terms, policies and technical limits may also apply.
13. Domains, DNS and registry services
Where we sell, register, renew, transfer or manage domains, we do so on your behalf through registries, registrars, registry operators or other domain providers.
You are responsible for checking the spelling, extension, registrant details, renewal period and nameserver details before submitting a domain order.
Domain registrations, renewals, transfers and premium domain fees are generally non-refundable once submitted to the registry or provider.
A domain may be suspended, cancelled, transferred, locked, deleted or restricted due to non-payment, incorrect information, registry rules, legal claims, abuse reports, policy violations or failure to verify contact details.
Some domain data may appear in WHOIS, RDAP or similar lookup systems according to registry rules and applicable law.
Domain privacy or proxy services may be available for some domains but may not apply to every domain extension or situation.
We are not responsible for loss of a domain caused by late payment, incorrect contact details, client error, expired payment method, registry rules, legal action or third-party provider action.
14. E-commerce and payment integrations
We can integrate MMG, Stripe and other payment gateways into your store or website where technically possible.
You are responsible for your merchant account, payment provider approval, compliance, product listings, pricing, taxes, fulfilment, refunds, chargebacks, customer service and legal obligations.
We implement and test the integration within the agreed scope but do not control payment approval, declined transactions, settlement timing, chargebacks, fraud checks or funds flow.
You must not use your store for illegal products, misleading claims, prohibited services, fraud, unauthorised sales or activity banned by payment provider rules.
15. Third-party services and licences
Websites and services may rely on third-party plugins, themes, APIs, fonts, payment providers, domain providers, hosting tools, email systems, analytics services, security tools or external platforms.
Third-party services are controlled by their own providers. Their pricing, features, availability, rules and terms can change.
We are not liable for outages, restrictions, data loss, policy changes, account suspensions, API changes, price changes or service failures caused by third-party providers.
Third-party licences, subscriptions and provider fees may be non-refundable once purchased or activated.
16. Maintenance and support
Maintenance, care and support plans cover only the items described in the selected plan.
Support may include updates, monitoring, security checks, backups, minor fixes, troubleshooting or advice, depending on the plan.
Emergency work, malware recovery, major changes, custom development, content entry, migrations, plugin conflicts, theme conflicts, email migrations or third-party issues may be billed separately unless included in your plan.
We prioritise service-affecting issues but do not guarantee immediate response unless a written service-level agreement applies.
17. Acceptable use
You must not use our website, hosting, domains, email services, digital products or technical services for illegal, harmful or abusive activity.
Prohibited activity includes:
Spam, phishing or email abuse
Malware, viruses, hacking tools or credential theft
Denial-of-service activity or network abuse
Copyright, trademark or intellectual property infringement
Fraud, scams, impersonation or misleading activity
Child exploitation or sexual abuse material
Hate, harassment, threats or incitement of violence
Illegal drugs, illegal weapons or prohibited trading
Unlicensed gambling or unlawful financial activity
Doxxing, stalking or unauthorised publication of private information
Unauthorised scraping, scanning or data harvesting
Crypto mining that degrades service or breaches provider rules
Content or activity prohibited by law, provider rules or our policies
We may suspend, restrict or remove content, accounts or services that breach this clause.
18. Security
We apply reasonable security measures, including SSL, secure payment providers, access controls, backups, monitoring and 2FA on key systems where suitable.
No system is perfectly secure.
You must use strong passwords, protect administrator accounts, avoid sharing access insecurely and notify us promptly about suspected breaches.
We are not responsible for losses caused by weak passwords, shared credentials, compromised client devices, outdated third-party software, unauthorised client changes or failure to follow security guidance.
19. Data protection and privacy
We handle personal data according to our Privacy Policy.
Where we operate your website, hosting, email, domain or technical service, we may process personal data to deliver, secure and support the service.
Where your website or store collects personal data from your own users, customers, vendors or staff, you are responsible for your own privacy notices, cookie notices, consent notices, legal basis, data handling and compliance obligations.
Where we process personal data for you as part of a service, we do so according to your instructions, the agreed service and applicable law.
20. Intellectual property
Upon full payment, you own the final website content and bespoke assets we create specifically for you, unless stated otherwise in writing.
We retain ownership of our pre-existing materials, internal tools, frameworks, templates, systems, code libraries, methods, processes, documentation, know-how and reusable components.
Open-source components remain subject to their own licences.
Third-party plugins, themes, fonts, images, APIs and software remain subject to their own licences and terms.
Where our pre-existing materials are included in a project, we grant you a licence to use them as part of the final deliverable for your business.
You must not resell, copy, reverse engineer, redistribute or misuse our digital products, internal systems or proprietary work unless we give written permission.
21. Portfolio and credits
Unless you request confidentiality in writing before work begins, you allow us to display non-sensitive visuals, project descriptions and outcomes in our portfolio, case studies, proposals, social media, website or marketing material.
We may place a small “Built by Revamped GY” or similar credit link in the footer of websites we build. We will remove it on request unless a separate agreement states otherwise.
We will not publish confidential information, private credentials, sensitive business data or non-public technical details without permission.
22. Confidentiality
Each party must keep the other party’s non-public information confidential and use it only for the relevant project or service.
Confidential information includes business information, login details, technical information, project details, pricing, internal documents, private communications and non-public client data.
This duty does not apply to information that is public, already known, independently developed or required by law to be disclosed.
23. Warranties and disclaimers
We will provide services with reasonable skill and care.
Except as stated in these Terms, our services are provided “as is” and “as available”.
We do not guarantee uninterrupted operation, perfect uptime, error-free software, compatibility with every device, compatibility with every browser, search engine ranking, advertising results, sales results, revenue growth or approval by any third-party provider.
You understand that websites, hosting, domains, email, payment systems and online services may be affected by third-party providers, internet failures, DNS delays, payment provider reviews, security threats and external systems outside our control.
24. Limitation of liability
To the fullest extent permitted by law, our total liability arising from a service is limited to the amount you paid for the specific service that gave rise to the claim in the 6 months before the event.
We are not liable for loss of profits, loss of revenue, loss of data, loss of goodwill, business interruption, loss of opportunity, indirect loss, consequential loss or damage caused by third-party services.
Nothing in these Terms limits liability for fraud or any liability that cannot legally be limited.
25. Indemnity
You agree to indemnify and hold Revamped GY harmless against claims, losses, damages, penalties, costs or expenses arising from:
Content you provide
Products or services you sell
Your misuse of our services
Your breach of these Terms
Your breach of law
Your breach of third-party rights
Your failure to secure your accounts
Claims made by your customers, users, vendors, staff or third parties in connection with your website, store, hosting, domain or email service
26. Suspension and termination
We may suspend or restrict services for:
Non-payment
Security risk
Fraud risk
Breach of acceptable use rules
Abuse complaints
Legal or regulatory requests
Provider instructions
Excessive resource usage
Compromised accounts
Breach of these Terms
Either party may terminate a service for material breach if the breach is not corrected within 10 days of written notice.
Upon termination, we may provide a final backup, export or migration assistance at our standard rates where technically possible and where your account is in good standing.
We may refuse migration assistance where there is unpaid balance, legal restriction, security risk, abuse issue or provider limitation.
27. Force majeure
Neither party is liable for delay or failure caused by events beyond reasonable control.
This may include power failure, internet outage, network failure, natural disaster, flood, fire, war, civil unrest, government action, provider outage, labour disruption, cyberattack, payment provider outage, registry outage or other events outside reasonable control.
28. Dispute resolution and law
We aim to resolve issues quickly and professionally.
If a dispute arises, both parties agree to first try to resolve it in good faith through written communication.
These Terms are governed by the laws of Guyana.
The courts of Guyana have exclusive jurisdiction over disputes arising from these Terms, unless the law requires otherwise.
29. Changes to these Terms
We may update these Terms from time to time.
The latest version will be posted on our website with the effective date.
For material changes, we may notify active clients by email, WhatsApp, client portal notice or another reasonable method where possible.
Continued use of our website, checkout, portals, products or services after changes take effect means you accept the updated Terms.
30. Linked policies
The following policies form part of these Terms where applicable:
Acceptable Use rules or service-specific rules provided with a service
Domain registry, registrar, hosting provider, email provider, payment provider or third-party service terms
31. Contact
Questions about these Terms should be sent to: